Coldsnap
Email: coldsnaphq@proton.me
Web: coldsnapco.com
Getting in touch
Email us at coldsnaphq@proton.me and we'll reply within one business day, Monday to Friday.
Please include your order number if you're writing about an existing order — it's in your confirmation email, and it makes things much faster.
What we can help with
Order status and tracking
Refunds and returns
Anything that arrived damaged or incorrect
Which pressure to set, and which adapter to use
Response times
We aim to reply within one business day. Messages sent over a weekend or public holiday are answered on the next working day.