90-day returns
If the pump isn't right for you, email coldsnaphq@proton.me within 90 days of delivery and we'll refund you in full. Include your order number — it's in your confirmation email — and we'll take it from there.
There is no restocking fee, and you don't pay return shipping.
How refunds are issued
Refunds go back to your original payment method within 5–10 business days of approval. Depending on your bank, it can take a few extra days to appear on your statement.
Returns
Our fulfilment partner is located overseas, so return postage often costs more than we would recover. In many cases we'll refund you without asking you to send the pump back. If we do need it returned, we'll tell you where to send it and cover the cost.
Damaged, faulty or wrong item
Email us within 14 days of delivery with a photo and we'll replace it or refund you in full. No return required.
What isn't covered
Damage caused by misuse, disassembly, or use beyond the product's stated limit of 150 PSI.
Requests made more than 90 days after delivery.
Cancellations and changes
We can change or cancel an order before it ships, usually within 12 hours of purchase. After dispatch, the 90-day policy above applies. Email us as soon as you can.
Contact
coldsnaphq@proton.me — we reply within one business day, Monday to Friday.